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Terms & Conditions

Use by you of the website operated by Taylor’s Fine Wine is conditional upon your acceptance of the Terms & Conditions set out below, including our Privacy Statement.

AVAILABILITY: All products are sold subject to availability. If for any reason we are unable to complete your order, we will notify you as soon as possible.

PRICES: The prices shown are per bottle inclusive of VAT unless otherwise stated and are perforce subject to currency and market changes and alterations in duty and VAT. Goods will be invoiced at the prices current at the date of delivery. All orders are subject to final confirmation and can only be cancelled before the products have been dispatched. We reserve the right to amend price and availability information without notice. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we alert you before we ship the item concerned. The price of the items does not include the Delivery Charge (link) which will be charged at the rates applicable at the date you place your order.  Our price list is in UK pounds Sterling. All prices include VAT @ 15%. PAYMENT: Once you have placed an order with us, you will receive an order acknowledgement setting out the products you have ordered. This acknowledgement is not an acceptance of your order. Your order will have only been accepted and the contract between you and Taylor’s will have been created once the products have been shipped to you  All goods must be paid for in full before delivery will be made. You can pay by using any of the following cards: Visa, Mastercard, American Express, Visa Delta, Visa Electron, Maestro/Switch and Solo. If paying by cheque, please allow 5 working days for this to clear before delivery can be made. Cheques will only be accepted with a valid cheque guarantee card number written on the reverse, along with the expiry date and issue number.

RISK AND PROPERTY: The property in all goods delivered by the seller shall remain the property of the seller until the seller has received in cash or cleared fund payment in full for such goods, but the risk in such goods shall pass to the buyer upon delivery. All products on this web site are offered subject to availability and remain the property of Taylor’s until payment is received in full.

CANCELLATION: You may cancel your order for any reason whatsoever within 7 working days of receipt of goods provided ALL OF THE BOTTLES ARE UNOPENED AND INTACT. A refund excluding return postage and packaging will be given within 30 days from the date you notify us of the cancellation. In order to cancel your order you must notify us in writing to the Manager, Taylor’s Fine Wine, 408 Richmond Rd, Kingston Upon Thames, KT2 5PU.

DELIVERY: Local delivery can be arranged free of charge. For Nationwide delivery we use a reliable courier service and offer a next working day delivery (Monday-Friday) service, if required. All next working day orders must be received by 12.30 pm so that we can process them for delivery for the following day. Whilst every effort is made to meet next day delivery requests, on occasions the couriers fail to meet this service, sometimes due to remote area deliveries or where addresses are unable to be found. Please note that orders cannot be left unless the carrier can obtain a signature or we have detailed instructions of where the consignment can be left (please use the "special delivery instructions" box). If unable to deliver, the carrier will leave a card with a phone number so another delivery day can be arranged. We cannot be held responsible for incorrect delivery information provided by customers. If an address or post code is wrong and we have to redirect the parcel to an alternative address, there is a £10 redirection charge applicable (this will be charged to your credit card).

BREAKAGES & SHORTAGES: If there are breakages we will refund the cost of the broken bottles to your credit card or send replacement bottles. We will refund any item that is received broken. PLEASE BE CERTAIN TO CHECK THE NUMBER OF PARCELS YOU ARE SIGNING FOR - WE CANNOT REPLACE WINES THAT HAVE BEEN SIGNED FOR BUT NOT ACTUALLY RECEIVED. Each consignment of goods should be carefully checked upon delivery to make sure that it is intact and in full. Claims for breakages will only be accepted if we are notified within 24 hours of delivery and the damaged products and their packaging are kept for inspection. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the courier’s documentation. Important Notice: Upon Delivery Although the courier should advise us if there are any breakages, it's still very important that you let us know as soon as possible of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. As you can appreciate to prevent fraudulent damage claims we need to be made aware of damage immediately, thus we must be notified via e-mail or phone within 24 hrs

RETURNS: When a wine is corked or faulty we will gladly offer a replacement or credit on the return to Taylor’s of the bottle in question.

DATA PROTECTION ACT: To comply with the Data Protection Act 1984, we are required to inform you that we have recorded your name and address on our computer. This will not be given to third parties. Data protection law gives you the right to access information held about you and your right to access can be exercised in accordance with that legislation.

LEGAL NOTICE FOR THE UK: It is illegal for anyone under the age of 18 years to purchase alcoholic beverages in the UK. Orders are not accepted from persons under the age of 18 years old. By placing an order you are making a representation that you are at least 18 years old. We can only deliver alcohol to persons over the age of 18 in UK and Europe. By placing an order you agree to these conditions. If the person receiving the order is unable to produce appropriate ID, regrettably our couriers will not be able to leave the products.

SPAM: Under the Privacy and Electronic Communications Act 2003, we do not send random marketing emails to personal email addresses (spam). We will only send email newsletters if you have specifically stated that you wish to be on our mailing list.

STATUTORY RIGHTS: These terms and conditions do not affect your statutory rights as a consumer. Taylor’s, however, assumes no liability or responsibility for any typographical or other errors or omissions in the content of this site.

DISCLAIMER: To the fullest extent permitted at law, Taylor’s provides this web site and its contents on an "as is" basis and makes no (and expressly disowns all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. Additionally, Taylor’s does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. These Terms and Conditions are governed and construed in accordance with English law and we submit to the exclusive jurisdiction of the English courts to determine any disputes which may arise in connection with them.

PRIVACY: Taylor’s holds the highest respect for it's customers and guarantees our firm commitment to your privacy. We do not sell any of the information provided by you to any other organisations. By registering with us and buying wine from us on-line, you will automatically be added to our mailing list, however if at any time you wish to be removed from our e-mail list please send us an e-mail with unsubscribe in the subject line. As a customer you reserve the right to be concerned about the security of your credit card information. Please be assured that your financial information is sent to us via encrypted data and can therefore not be hacked, received or deciphered by other merchants or anyone with malicious intentions. Taylor’s have taken the steps to ensure your security by using the highest levels of encryption security. If you are still not comfortable with releasing your credit card information via our web site do call us on 020 8549 2984.

Please note that no orders will be considered complete until payment has been submitted.

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